Careers

Coordinate with customers, overseas agents, and transport service providers to ensure efficient and on-time execution of export shipments.

Handle space booking with shipping lines, prepare bookings, and submit Verified Gross Mass (VGM) through various shipping line online systems.

Review cargo details and related documents, and prepare accurate Shipping Instructions (SI) in compliance with shipping line regulations and destination country requirements.

Monitor shipment status throughout the process—from origin to vessel loading—and provide timely updates to customers.

Act as the main point of contact for assigned corporate customers, providing service, answering inquiries, and resolving shipment-related issues.

Follow up on orders with customers and overseas agents, and report progress to the Sales/Marketing team or supervisors.

Coordinate internally with Operations, Sales, and Accounting teams to ensure smooth execution of shipments.

Resolve issues arising during transportation, such as delays, damages, or misrouting, and communicate solutions to customers professionally.

Ensure all processes comply with customer requirements and international trade regulations.

Track service performance, collect customer feedback, and report to supervisors for continuous improvement.

Support the Sales team in maintaining existing corporate accounts, expanding the customer base, and developing long-term customer relationships.

Minimum 5 years of experience in import operations or customer service within freight forwarding/logistics.

Bachelor’s degree required (fields such as Logistics, International Business, or related areas are preferred).

Strong time management skills, with the ability to manage multiple shipments simultaneously.

Excellent communication skills in English (written and verbal); additional languages are an advantage.

Experience in in-house sales, including preparing quotations and following up with customers.

Proficient in MS Office and familiar with Freight Management Systems (FMS).

Highly disciplined, hardworking, and detail-oriented.

Customer-focused with a proactive approach to issue resolution and service excellence.

Ability to work effectively under pressure and meet deadlines.

Strong teamwork and collaboration skills, with the ability to work independently when needed.